Swiftlink Payment Services L.L.C (“Swiftlink”) values the privacy rights of its customers, merchants and corporate clients, and works aiming to keep safe and protect the personal information of the them.
Throughout this document, Swiftlink will refer to Swiftlink website, software, App, web portal and platform collectively as “Swiftlink Services”.
What personal information do we collect from the people that uses Swiftlink Services?
When registering on Swiftlink Services, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, UAE Valid Photo ID data, Passport Data or other details to help us serve you better.
The businesses wanting to work with Swiftlink as Merchants to accept Swiftlink as a medium of payment or as Agents to provide top up services and/or other over the counter services for Swiftlink, must also present the information of their bank account, business registration documents and other related information to verify the legality and the operation of the business.
We collect information from you when you register on Swiftlink services, fill out a form or enter information on our App, Web Site or Web Portal. When you use Swiftlink Services, we record your transactions and operations in our service, and we may collect information about your location, computer or mobile device. Additional information about you or from you may also be collected in other ways, including answers to surveys, marketing campaigns or interactions with our customer service area.
How do we use your information?
We may use the information we collect from you when you register, make a transaction, sign up for our newsletter, respond to a survey or marketing communication, surf the website, web portal or the app, or use certain other features in the following ways:
- • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- • To improve our website, web portal and app in order to better serve you.
- • To allow us to better service you in responding to your customer service requests.
- • To administer a contest, promotion, survey or other feature.
- • To quickly process your transactions.
- • To ask for ratings and reviews of services or products
- • To follow up with them after correspondence (live chat, email or phone inquiries)
Swiftlink may also use certain information about you with third parties, without identifying you as an individual. This with the purpose of business intelligence analysis, technical diagnostics, marketing content and security ensuring.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards. As of now, we only provide Swiftlink services based on the balance of your mobile wallet. We never ask for your PIN number.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places a transaction, submits, or accesses their information to maintain the safety of your personal information. Swiftlink stores your information securely in its servers, which are implemented in accordance with the best practices in the industry related to security and personal data management.
Do we use 'cookies'?
We also collect the Log file information reported by your browser when you visit our website, although, this Log file is automatically reported by your browser every time you visit a website. The information of this Log file may include Internet Protocol (IP) address, browser type, number of clicks, pages viewed, and other information related.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website, web portal and app hosting partners and other parties who assist us in operating our services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Other Swiftlink users that make transactions with you may have access to some of your information, such as phone number, name and other public profile data.
Swiftlink will also share your information with government entities, representatives or law enforcement authorities when they require us to do so, in order to comply with legal mandates or to report activities that may seem suspicious, or that can prevent illegal actions. Swiftlink might also share information with the mentioned entities when we consider that such information can be useful to prevent physical harm, illegal actions, money laundry, financial loss and breaches in our policies and agreements.
Occasionally, at our discretion, we may include or offer third-party products or services on our website, web portal or App. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
Swiftlink agrees to the following:
Can change some of your personal information:
• By calling us
• By logging in to your account
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
Children Online Privacy Protection
We do not specifically market to children under the age of 18 years old.
Swiftlink does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register in Swiftlink Services.
No one under age 18 is allowed to provide any personal information to Swiftlink. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible.
Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
We agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email. and we will promptly remove you from marketing, newsletter and transaction notification correspondence.
• We might still use your email to communicate with you for customer service purposes.
Swiftlink reserves the right to send the customers notifications, when it is required by law, when there is a marketing campaign, when a transaction is processed or when other business-related event happens. Swiftlink reserves the right to determine the form and means of providing notifications to its clients.
Swiftlink Payment Services L.L.C
Sheikh Zayed Road - Dubai - UAE